Notice : We are open as normal during lockdown. We continue to operate in a fully Covid-secure environment and all appointments will carry on as planned throughout the lockdown period.

NHS Feedback

We are always looking to improve our service to you. Please tell us what you think we are doing well and any ideas you have of how we can do better. You can do this by emailing us.

Read what others think of the clinical services we offer or share your experience at :

Patient Participation Group

If you would like to join our Patient Participation Group, please email Maureen Wilcock. Our PPG gives you a voice from a patient's perspective on the services our Centre offers, and an opportunity to input in the wider health agenda. It is our aim that the PPG is driven by the patients who belong to it, not the practice.

Complaints Policy

Introduction

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 oblige NHS organisations to have arrangements in place to deal with complaints. The Health Act 2009 places a duty on NHS Organisations (including contractors) to "have regard to the NHS Constitution".

The NHS Constitution sets out the following rights for patients:

There are now two stages of complaints handling:

Contact Brighton and Hove CCG: www.brightonandhoveccg.nhs.uk
Contact NHS England: england.contactus@nhs.net

Complainants will also be encouraged to complain to the Care Quality Commission on 03000 616161 or at enquiries@cqc.org.uk.

 

Main provisions of the Regulations

 

Policy Objectives

 

Procedure

 

Reporting

 

Responsible officers

The Complaints Manager for the practice is The Managing Partner, Gary Toyne.

The Responsible Partner for the practice is Dr Laura Marshall-Andrews.

Both officers have a duty to ensure complaints are handled in compliance with the regulations.

The Health Service Ombudsman

The Ombudsman is completely independent of the NHS and Government. The Ombudsman can be contacted at Millbank Tower, Millbank, London SW1P 4QP, tel: 0345 0154033, www.ombudsman.org.uk.

A dose of Health and Wellbeing

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