~ Please note ~

New Coronavirus Information Information (updated 25.3.2020) ~

Coronavirus (COVID19) guidance as of 23rd March 2020 following HM Government announcement, in an attempt to delay and reduce the transmission of the illness and subsequent impact on the health and social care system, please follow this advice:
 
People at higher risk from COVID19 (generally people who receive the flu jab) – people with long-term or chronic conditions (cardiac, respiratory, kidney, liver, neurological), diabetes, immune system problems including HIV, on immunosuppressant medication including steroids, transplant patients, people without spleens including people with sickle cell disease, active cancer including those on chemo or radiotherapy, or pregnant women or people aged over 70 years.
 
Please DO NOT ATTEND THE PRACTICE - in order to avoid spreading the virus to other patients and staff. You do not need to call the practice or NHS111 to inform us of your self-isolation. Please only call if you feel you cannot cope with your symptoms, your condition gets worse or lasts longer than 7 days OR you have other problems not related to this condition. 
 
Use the following website to find out what to do if you have concerns about coronavirus https://111.nhs.uk/covid-19/ before calling NHS111 or your GP.
 
If you need a note for your employers use the following link: https://111.nhs.uk/isolation-note/
 
To reduce people attending the practice there is a new telephone appointment triage system in place in order to assess patients and give advice on the telephone or arrange a face to face appointment if required based on clinical need. These telephone appointments can be booked online from 6am or via reception from 8am. 
 
ONLY ATTEND THE PRACTICE IF YOU HAVE BEEN INVITED IN OR HAVE AN APPOINTMENT.
 
NB: Please be aware that this practice will need to prioritise clinically urgent workload over routine depending on the demands on the system.

Important Update : New telephone triage appointment system

News & Research

New telephone triage appointment system

#covid19

Category: Event | Posted on: 10 Mar 2020

In order to manage the coronavirus spread to vulnerable patients and to protect our staff we have been forced to change our appointment system to clinican-led triage.

This means you will no longer be able to book a face to face appointment online.

Telephone appointments are still bookable with our pharmacists, doctors and nurse practitioners Monday-Friday online from 6am or by telephoning reception from 8am. This will be triaged and if appropriate a face to face appointment will be offered to you by your clinician.

In addition, currently, no other routine face to face appointments (with Practice Nurses and HCAs; including blood testing) will be bookable online so please call reception for this. Once again this is to manage the risks posed by the coronavirus. We have additional resources in place to manage the expected increase in calls to our reception.

Please be aware of the travel risk areas and your potential exposure if you have travelled or been in contact with anyone confirmed with coronavirus please refer to https://www.nhs.uk/conditions/coronavirus-covid-19/ for further information.

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