BHWC Information (Updated 1.12.2021) :

Due to the number of staff sick with COVID19, we are changing our services for a limited time.

To keep everyone safe we will be operating a phone appointment service for routine appointments and we will be closing our front door from Thursday 2nd December. We will no longer book routine appointments for 1 week and then review. You may attend the surgery if you have a pre-booked blood test, immunisation or review booked. There may be delays in contacting you or last-minute cancellations or changes.

We sincerely apologise for the disruption – we will return to normal services just as soon as possible. Thank you for your understanding.

* PLEASE WEAR A MASK OR FACE COVERING WHEN ATTENDING THE PRACTICE *

How to make an appointment

From Monday 1st November 2021 most clinical appointments will be booked through a total triage system using the eConsult service which means patients will be managed more effectively by connecting the right person for the right service.

Although all enquiries and communication must be made via e consult, we know there will be some who may not be able to use the internet. For those patients we will still be able to help when you call the surgery.

NB: eConsult service will only be available Monday - Friday 8am - 6:30pm excluding bank holidays. If you need advice out of these hours please call NHS 111 or in an emergency call 999.

Most appointments must now be booked via eConsult:

When to use eConsult
  • medical advice
  • admin queries
  • prescription queries (not for ordering a prescription)
  • requests for fit notes
  • request for a face to face or telephone  appointment with a GP or other clinician
  • vaccination enquiries 
  • annual long term health reviews: asthma, diabetes, contraceptive and HRT
Fill out an eConsult
When to book Online
  • Blood Tests (HCA)
  • Cervical Smears (Nurse)
  • Flu jabs (HCA)
  • Child Immunisations (Nurse)
Book Online

Online access also allows you to cancel, check or change appointments, view your medical records and see test results.

What happens after you fill out your eConsult

We aim to respond to your e-consult before the end of the next working day but due to the increase in demand there may be a slight delay.

Once our triage team have processed your e-consult they will send you a notification via sms or email advising you of when an appointment has been booked and what type of appointment it is. It may be that you are booked in, in a few days’ time so that the most appropriate clinician is able to process your query (for example, this is something a specific clinician has been dealing with). If your e-consult is regarding an administrative or prescription query, you will be advised when this has been passed on to the relevant team.

If your condition deteriorates or you feel that you need medical attention sooner, please contact the practice on 01273772020 and NHS 111 or 999 if it is an emergency.

How to use eConsult

Step 1

Feel unwell, or have a request for the practice? click on the eConsult link

Step 2

Choose the relevant section for your need or request

Step 3

Fill out the information requested and submit your eConsult. Questions may change depending on what you input.

Step 4

We will review every eConsult we receive and decide on the next best step to help you. This means you may not need to visit the practice for an appointment. We will contact you by sms, email or a telephone call.

What appointments can you book online?

  • Blood Tests (HCA)
  • Cervical Smears (Nurse)
  • Flu jabs (HCA)
  • Child Immunisations (Nurse)

If you do not have your SystemOne Online login details we can send these to you by email or by sms. Please fill out this form.

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